When you contact me to arrange a first appointment to arrange counselling with me I will send you a copy of my counselling agreement and privacy notice. This includes information on how I manage your personal data.
If you have any complaint about how I handle your personal data, please do not hesitate to get in touch with me at lizspoor@crocuscounselling.co.uk. Please include:
your name and contact details
a description of what has happened or what you are concerned with
any relevant dates, reference numbers or correspondence
what outcome you are hoping for (if you have one).
If I receive a complaint, the data protection law says I must:
acknowledge receipt of the complaint within 30 days of receiving it;
without undue delay, take appropriate steps to respond to your complaint, including making appropriate enquiries, and keep you informed; and
without undue delay, tell you the outcome of your complaint.
